FAQ's

You can start a chat with a doctor or medical assistant in the app. Go to the ‘Chat’ tab and choose whether you want to chat with a doctor or a medical assistant. The chat begins with a questionnaire. Describe your symptoms to prepare for the conversation. After you finish the questionnaire, you’ll quickly receive a response from the doctor. 

You can request repeat prescriptions through a chat with the medical assistant. 

You can indicate in the chat that you want to make an appointment, e.g. for a specific treatment. The medical assistant will then schedule the appointment at the practice. 

Yes, the Carib Health app allows you to contact a doctor directly. Go to the ‘Chat’ tab to start a chat with a doctor. 

Our team of doctors works together to provide your care. When you ask a question, the available doctor will assist you. Our team is made up of a small group of doctors. The doctor you chat with has access to your medical record during the conversation, ensuring they are informed about your situation and can provide the best care. 

The Carib Health app is not intended for emergencies. In such cases, call the emergency number immediately. You can find emergency numbers in the Carib Health app under the ‘Chat’ tab by clicking on ‘Emergency Numbers.’ Dial 911 in life-threatening situations! 

Not all healthcare questions can be answered via chat. In some cases, you may need to visit the practice. The medical assistant will then schedule an appointment for you at the practice. 

As a user of the application, you have the right to delete your account. You can do this by following the instructions below. When a user deletes their account, all notifications and chat data are removed from the application.

How to delete your account in the Carib Health app:

• Log in to the app with the account you want to delete.
• Go to the 'Me' page by selecting it in the menu at the bottom.
• Scroll down and select 'Delete Account'.
• Enter your first and last name in the designated fields to confirm that you want to delete the account.
• Click 'Delete Account'.
• You will be automatically logged out. Your chat data and notifications will be deleted within 48 hours.

What data is retained after account deletion?

Data and retention period:

• Chat conversations: Are retained. These conversations are part of your medical record and must be kept for 20 years by law. After deleting your account, these data will no longer be accessible to you or your healthcare provider(s).
• Notifications: Are not retained.

You need to create an account before you can log in. See the instructions in the question 'How do I create an account in the app?' on how to do this. Once your account is created, open the app, click on "Log in," and enter your PIN code. 

Click on the "Forgot PIN code" button on the login screen. You will receive an email with instructions to reset your PIN code. 

Yes, you can install the app on multiple devices. 

Do you have an iPhone or computer? Then you can use Carib Health Web from April 9.

First, check your internet connection and update the app to the latest version. If the problem persists, contact our support team via our contact page. 

If you have questions or experience technical issues, please reach out through our contact page. Our support team is happy to assist you.